If the product you received meets the following specifications:
•Product with damaged packaging or poorly sealed
• Compacted products
• Products with no batch or expiration date or that are unreadable
• Missing content or minor content
• Inflated product
We ask you to do the following:
1. You enter your profile, to the icon (little monitor)
2. Help & support
3. Contact Us — New Request
4. Support in relation to an order
5. Select the order # (optional)
6. Select the SKUS for return and the amount to be returned
7. Upload the evidence image to attach an image (required)
8. Fill in the Return Comments field
9. Click on the send icon
10. Your return ticket was generated
Remember , in order to make the return it is important to ensure that you have the physical product and deliver it to the transporter.
Questions or support you can contact us at # online service option Nestlé CO.
We can execute the return from one (1) unit as long as you have a new order registered to be released and delivered.
Remember that the exchange or return conditions will be based on the specifications agreed with the dealer.
*It is essential to attach a clear or legible photograph, for better validation of your case, complying with the following:
Show expiration date and batch, image of the reported problem.
Example:
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