If you need to make a request for a product change,
should present the following new features:
• Damaged
• Expired
• Error in the presentation or Sku
Remember ! Separate the physical product for delivery to the conveyor and continue with the following steps:
1. Log in to your profile
2. Help & support
3. Contact Us — New Request
4. Support in relation to an order
5. Select the order #
6. Select the skus for return and the quantity to be returned
7. Upload the evidence image in attach image
8. Fill in the Return Comments field (General Comments and request the value of the return by this means if required)
9. Click on the send icon
10. Ready! You generated your return ticket
Questions or additional support you can contact # (018) 00052-6555 , Nestlé CO service line option
The return can be executed from one (1) unit as long as you have a new order registered to be released and delivered.
Remember that the exchange or return conditions will be based on the specifications agreed with the dealer.
We suggest attaching a clear or legible photograph, for better validation of your case, complying with the following:
Show expiration date and batch, image of the reported problem.
Example:
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